Rockshield Microfinance Bank
Security

Scam Alert

Fraudsters are becoming more sophisticated. Rockshield MFB will never ask you for your PIN, password, OTP or full card details. Learn the warning signs — and how to stay safe.

If you suspect fraud on your account

Freeze your card immediately from the Rockshield mobile app and call our 24/7 fraud desk on +234 701 035 3704 or email fraud@rockshieldmfb.com.

What Rockshield WILL do

  • Contact you from official Rockshield channels (@rockshieldmfb.com email, +234 701 035 3704).
  • Ask you to visit a branch or the official app to update sensitive details.
  • Send transaction alerts via SMS and email in real time.
  • Publish official notices on rockshieldmfb.com and our verified social handles.

What Rockshield will NEVER do

  • Ask for your full PIN, password, OTP, card CVV or USSD PIN — by phone, SMS, email or chat.
  • Ask you to send money to "activate", "unblock" or "upgrade" your account.
  • Send links to log in via WhatsApp, DM or unsolicited SMS.
  • Request payment before disbursing an approved loan.

Common scams to watch out for

Phishing emails and SMS

Fake messages that appear to be from Rockshield asking you to click a link and 'verify' your details. Always type rockshieldmfb.com into your browser instead of clicking links.

Advance-fee loan scams

A stranger promises a large loan if you pay a processing or insurance fee first. Rockshield does not charge upfront fees before loan disbursement.

SIM swap fraud

Fraudsters clone your SIM to intercept OTPs. Never share your OTP; contact your telco immediately if your line suddenly goes dead.

Fake customer-care agents

Callers claiming to be from the bank ask for your card details 'to help you'. Hang up and call our official line to verify.

POS reversal scams

A 'failed' POS transaction where the agent asks you to enter your PIN again or transfer the amount back. Do not comply — insist on the receipt and check your alert.

Investment / Ponzi schemes

Promises of guaranteed returns of 20%+ per month. If it sounds too good to be true, it is.

Ten habits that keep your money safe

  1. Memorise your PIN — never write it down.
  2. Never share your OTP, even with "bank staff".
  3. Use a strong, unique password for internet banking.
  4. Enable biometric login on the mobile app.
  5. Review SMS alerts on every transaction.
  6. Freeze your card instantly from the app if lost.
  7. Only download the app from Google Play or the App Store.
  8. Check the URL bar shows rockshieldmfb.com before signing in.
  9. Do not use public Wi-Fi for banking.
  10. Report anything suspicious immediately.

24/7 Fraud desk

+234 701 035 3704

Report by email

fraud@rockshieldmfb.com